2005 Survey: Electronic Communications Policies & Procedures

In July 2003, AIIM and KCI conducted an industry study to find out how over 1,000 different organizations used and managed their electronic communications tools. The results of the survey revealed troubling gaps between how companies used e-mail, instant messaging, and other technologies; and how those technologies were managed (if they were managed at all).

In 2005 we conducted the same survey. Much of what was learned in 2003 was confirmed—business is now regularly transacted using a whole assortment of communications technologies. Clearly, the email system has become a central business tool. While some organizations have recognized the growing need to take seriously their responsibility to manage electronic communication technologies, what is clear is that risk management issues and compliance failures persist, in large part due to a gap between the implementation of new technologies and organizations’ management of them through formal directives and training.

Download the survey findings report (476KB PDF) to find out more about the survey and its conclusions here.

Survey Charts

As a service to the Information Management community, KCI has provided several charts and graphs derived from the 2005 survey. You may download and use these charts in your own presentations and materials, provided that the images are used in the same form as they are provided here, with the proper attributions intact.

Click on the links below to view the charts. To save them to your computer, right click on the individual links and select "save picture as" or the equivalent in your web browser.

Also, you may click here to download a single .zip file containing all the charts.

Download Charts

Business Use of Technology

Actions Taken to Control Emaill

Business vs. Personal Use of Email

Use of Confidentiality Statements in Email

Drivers for Deployment of Email Management Technologies

Experiences with Email and Litigation

Topics Addressed in Email Policies

Organizational Experiences with Email

Factors Driving Change

How Organizations Use Email Today

Instant Messaging Use

Managing Content by its Value

Technologies Used to Manage Email

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